Don’t let your sensitive call recording data be locked to a particular vendor. TransferVox allows you to securely and efficiently move your data to another location. Break free from arbitrary retention policies set by your provider — store your call recordings for the precise length of time you need and do it cheaply!
Need better AI or NLP for your calls? TransferVox ensures that you aren’t stuck with the services included by your telephony / meeting provider. Get access to the latest and greatest speech analytics — and change with ease when the next new thing comes along.
Relying on a single vendor to manage your call recordings leaves you exposed to hackers, inadvertent deletions, and other mishaps. You wouldn’t backup your mission critical data to a single datacenter. Keep your call recording storage diversified so that it is available on your terms and under your control.
TransferVox seamlessly connects with your telephony platform and monitors for any new call recordings that occur. As soon as the recording is available, our system picks it up and transfers it to the endpoint that you’ve specified. This is all done with full encryption in transit and no data is ever stored at rest by TransferVox.
Our systems create a secure tunnel between the originator platform and the receiver platform, only utilizing tools that are HIPAA and PCI/DSS compliant. No matter how sensitive your data, you can rest assured that we never have access or visibility to the recording itself.
If either the originator or receiver platform has an outage — you never have to worry. TransferVox queues the recording and will automatically catch back up once the service is restored.
By default, we don’t store your call recordings. However, we offer fully-managed storage on an opt-in basis, where we store your recordings in an isolated and encrypted Amazon Web Services S3 bucket. This is recommended as a failsafe for extreme situations, but you get the benefit of our discounted AWS rates based on the large volume of recordings we store for customers. (It’s often cheaper to store with TransferVox than pointing your recordings to your own S3 bucket — but it’s your choice!)